Portail d'aide
Déconnexion de Clover
If the Master is unable to connect to the Clover please follow these steps in sequential order. If one of these steps below resolve the issue, do not continue with more steps.
1. Make sure that Network Pay Display or REST Pay Display are on based on which of these two apps you are running. You should see a welcome screen. If not, launch Network Pay Display or REST Pay Display and press Start.
Force quit the Master app.
If your iPad does not have a home button, swipe up from the bottom edge of the display. Once the application is a small window, swipe it upwards out of the screen.
If your iPad has a home button, double-click the home button. Once the application is a small window, swipe it upwards out of the screen.
Relaunch the app. Go back to the POS Terminal's tab in the Settings of the app and try to connect to the Clover.
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2. Make sure that Local Network is enabled. To enable local network, go to Settings > Apps > Master. Enable Local Network. Relaunch the Master app. Go back to the POS Terminal's tab in the Settings of the app and try to connect to the Clover.
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3. Restart the Clover's secure server.
Exit the Network Pay Display or REST Pay Display app.
Launch the Network Pay Display or REST Pay Display app but do not press Start.
Tap on the hamburger icon (3 lines) in the top left.
Enter into Settings.
Unselect the first check box Server is Secured.
Make sure that Enable Ping is selected.
Make sure that Enable Pairing Screen and Enable Development Certificate are unselected.
Press Configure and Restart Server.
Select the first check box Server is Secured.
Press Configure and Restart Server.
Tap on the Circle icon in the bottom middle of the screen.
Launch the Network Pay Display or REST Pay Display app.
Press Start.