All paid orders will appear in the Orders' tab. Completed orders will clear automatically after the Z report time set in your back office.
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Reprint Receipts
If you would like to reprint a customer's copy of the receipt or a merchant copy, tap on any completed order. In the top right there is a printer icon. From there you can select to Reprint, a customer's copy, or a Duplicata which is a merchant's copy.
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Update Payment Method
If the wrong payment method was selected to close out an order, tap on any completed order. From there tap on Update Payment Method and select the appropriate payment method.
Note: If your Master is integrated with a payment terminal you cannot update the payment method as the terminal sends back what type of card was used to pay for the order.
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Active Orders
If you are using a Kitchen Display, there will be two tabs at the top. Active and Completed.
Any order that was not sent to a Kitchen because it was not found on the network, will appear in the Active tab. There will be two buttons on the order. Resend and Skip.
Note: If you are using more than one Kitchen Display, the Resend button will list to which Kitchens the order was not sent to.
Once all Kitchens are back up on the network, you can resend the order to those Kitchen Displays.
You can also Skip resending the order which will complete the order manually and move it to the Completed tab.
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Kitchen Completed Status
When using a Kitchen Display, the completed orders on the Master will not automatically have a Green check mark on the right of the order. Once an order is swiped, on all Kitchen Displays, as completed, the Green check mark will appear.
