To refund a completed order, select it in from the Orders' tab, tap on Refund at the bottom and confirm. From there you can edit an item's refunded amount to issue a partial refund.
If you have more than one item, you can unselect which items you do not want to refund to issue a partial refund.
You can enter a customer's name to appear on the refunded receipt.
Note: If an order has a discount, no partial refund is possible.
Note: If an order was paid with multiple tenders, using the split payment function, no partial refund is possible, and you will have to manually refund any cards used with an integrated payment terminal on the terminal itself.
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Past Transaction Refunds
If you need to refund a past transaction you can do so by searching for it. To search for a past transaction, in the settings of the Master app, tap on the settings icon, enter your PIN. From there, in the Refund Past Transactions block, you can select a date and optionally enter a transaction number.
Once you find the transaction you are looking to refund, tap on it and refund it like you would any other order.
Note: You can also update the payment method for past transactions as well as reprint a customer's copy of the receipt or a merchant copy. In the top right there is a printer icon. From there you can select to Reprint, a customer's copy, or a Duplicata which is a merchant's copy.
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Manual Refund
If you are unable to find a past transaction by date or the transaction number, you can issue a manual refund. To issue a manual refund, in the settings of the Master app, tap on the settings icon, enter your PIN. From there, in the Additional Refunds block and select Manual Refund.
From there you will brought to the Manual Refund mode. Add whatever items you wish to refund and complete the refund as you normally would.
Note: You will have to manually refund any cards used with an integrated payment terminal on the terminal itself.
If you want to cancel the manual refund process, go back.
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Refundable Containers
To issue a refund for refundable container, in the settings of the Master app, tap on the settings icon, enter your PIN. From there, in the Additional Refunds block and select Deposit Refund.
Enter the value of all refundable containers and complete the refund as you normally would.
Note: You will have to manually refund any cards used with an integrated payment terminal on the terminal itself.
