If the Master is unable to connect to the Clover please follow these steps in sequential order. If one of these steps below resolve the issue, do not continue with more steps.
1. Make sure that Network Pay Display or REST Pay Display are on based on which of these two apps you are running. You should see a welcome screen. If not, launch Network Pay Display or REST Pay Display and press Start.
Force quit the Master app.
If your iPad does not have a home button, swipe up from the bottom edge of the display. Once the application is a small window, swipe it upwards out of the screen.
If your iPad has a home button, double-click the home button. Once the application is a small window, swipe it upwards out of the screen.
Relaunch the app. Go back to the POS Terminal's tab in the Settings of the app and try to connect to the Clover.
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2. Make sure that Local Network is enabled. To enable local network, go to Settings > Apps > Master. Enable Local Network. Relaunch the Master app. Go back to the POS Terminal's tab in the Settings of the app and try to connect to the Clover.
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3. Restart the Clover's secure server.
Exit the Network Pay Display or REST Pay Display app.
Launch the Network Pay Display or REST Pay Display app but do not press Start.
Tap on the hamburger icon (3 lines) in the top left.
Enter into Settings.
Unselect the first check box Server is Secured.
Make sure that Enable Ping is selected.
Make sure that Enable Pairing Screen and Enable Development Certificate are unselected.
Press Configure and Restart Server.
Select the first check box Server is Secured.
Press Configure and Restart Server.
Tap on the Circle icon in the bottom middle of the screen.
Launch the Network Pay Display or REST Pay Display app.
Press Start.
Relaunch the Master app. Go back to the POS Terminal's tab in the Settings of the app and try to connect to the Clover.
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4. Restart your network. DO NOT RESET!
To restart your network, unplug the power cable from your internet provider's modem and MYR's router.
MYR's routers are either a Black Edge Router X or a TP-Link. The power cable will be on the back of the router.
Once the network is back up, Go back to the POS Terminal tab in the Settings of the app and try to connect to the Clover.
To validate that the network is back up, on any iPad that is connected to the MYR Wi-Fi network, launch Safari and enter any website that you normally do not visit. If the website loads, your network is back up.
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5. If none of these steps resolve the issue, contact Clover and have them either reset the Clover device or replace it with a new one.
Clover Support
Canada: 1.888.263.1938 United States: 1.855.853.8340
